Shipping policy

Shipping Policy

Last Updated: July 2026

1. Processing Time

We process orders within 1–3 business days (Monday–Friday, excluding US holidays).

  • In-stock items ship within 1–2 business days.

  • Pre-order/import items (marked "Japan Import") may take 5–7 business days to process.

You will receive a confirmation email with tracking once your order ships.

2. Domestic Shipping (United States)



Shipping Method Delivery Time Cost
Standard 5–7 business days Calculated at checkout
Expedited 2–3 business days Calculated at checkout
Express 1–2 business days Calculated at checkout

Free Standard Shipping on orders over $75.

3. International Shipping

We ship to select international destinations.

  • Delivery time: 7–14 business days (varies by country).

  • Shipping costs are calculated at checkout.

  • Customs, duties, and taxes are the buyer's responsibility.

  • We are not responsible for delays caused by customs.

4. Handling Fragile Items (Glassware)

We take extra care packaging all glassware (carafes, tumblers, bowls, etc.) with protective materials to ensure safe delivery.

  • If your glassware arrives damaged, please email us photos within 48 hours of delivery — we'll issue a full refund or replacement.

5. Tracking Your Order

Once shipped, you'll receive a tracking number via email. Please allow 24–48 hours for the tracking status to update.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery confirmation. Please ensure your shipping address is correct and secure.

If your package is marked "delivered" but you haven't received it:

  • Check with neighbors or your building management.

  • Contact the carrier directly with your tracking number.

  • Reach out to us — we'll do our best to assist.

7. Order Changes & Cancellations

  • Cancellations are accepted within 12 hours of placing the order.

  • Address changes — please contact us immediately at support@yourstore.com. We cannot guarantee changes after the order has shipped.

8. Clearance Items

Clearance items ship within the same timeframe as regular items. However, they are final sale and cannot be returned (see our Return Policy).