Refund policy
Return & Refund Policy
Last Updated: July 2026
1. Returns
We accept returns on non-clearance items within 30 days of delivery.
To be eligible for a return:
-
Items must be unused, unwashed, and in original packaging.
-
Disney collectibles must be returned with all original tags and packaging intact.
-
Glassware must be returned in its original protective packaging.
Non-returnable items:
-
Clearance/final-sale items (marked "final sale" or "clearance")
-
Gift cards
-
Damaged items caused by misuse
2. Return Process
To initiate a return:
-
Contact us at support@yourstore.com with your order number.
-
We'll send you a return shipping label (cost deducted from refund).
-
Pack items securely — especially glassware — to avoid damage in transit.
Return shipping fees are the customer's responsibility unless the item arrived defective or incorrect.
3. Refunds
Once we receive and inspect your return:
-
Refunds are processed within 5–7 business days.
-
Refunds go back to your original payment method.
-
Original shipping charges are non-refundable.
4. Damaged or Defective Items
We take extra care packaging glassware and collectibles. If your item arrives damaged:
-
Please email us photos of the damage and packaging within 48 hours of delivery.
-
We'll offer a full refund or replacement at no cost to you.
5. Exchanges
We do not offer direct exchanges. If you need a different item or size, please return your original item and place a new order.
6. Final Sale / Clearance Items
Items purchased at a discount from our Clearance collection are final sale and not eligible for returns, exchanges, or refunds.